Terms & Conditions

Thank you for using amgrocerstore. We assure you that you will find the use of amgrocerstore convenient and easy. By using this website, you accept, without limitation or qualification, the Terms and Conditions set out below. If you do not agree with any of these Terms and Conditions, you must not use this website. It shall be your responsibility to check the Terms & Conditions for any changes or amendments which shall be made from time to time.

1. amgrocerstore Business and Scope of the Service Provided:

amgrocerstore is an ecommerce platform that provides an online grocery shopping experience to its users.

a. Your order is an offer to buy from us. Acceptance of the order is at the discretion of amgrocerstore. A contract will only be given effect once we notify you that we have confirmed your order. At any point up until then, we may decline to supply the goods to you. Payment of the order is due at the time of delivery.

b. Prices of products sold through our website may be different from those available in retail stores.

c. The amgrocerstore team will deliver the products to the address specified during order confirmation. It is your responsibility to ensure the presence of someone responsible to receive the order. Anyone receiving the order at the specified address will be presumed to be a person authorized by you to receive it and is required to make full payment of the order. If the order is undelivered due to the absence of any receiver or wrong delivery address, an additional delivery fee will be applicable on re-delivery of the order.

Terms of Use

Any order placed by you on our website is deemed to have been placed in accordance with these Terms of Use.

a. Eligibility:

You represent and warrant that you are at least 18 years old and competent to enter into a legally binding agreement. You shall not use this website if you are not competent to contract under the applicable laws, rules, and regulations.

b. Pricing:

All prices posted on this website are subject to change without notice. Prices of fresh fruits and vegetables change on a daily basis; hence, prices prevailing at the commencement of placing the order will apply. Posted prices include all taxes and charges. In case of any additional taxes or charges, the same will be mentioned on the website. All prices are maximum retail prices unless specified otherwise.

c. Cancellation Policy:

It is our policy to permit you to cancel the order until a contract has been made effective, i.e., before we notify you via email/SMS/phone call of the dispatch of the order. Once an order is dispatched, no cancellations can take place.

If any fraudulent transaction is suspected or a transaction is not in accordance with these Terms and Conditions, we reserve the right to cancel such orders. We may also flag such suspected users of our website, deny access to them, and even cancel any orders placed by them.

d. Discounts and Coupons:

Each voucher/discount coupon may have certain conditions such as a minimum order requirement, single use, or validity for a specific time period. Upon entering the coupon code on the website, the bill amount is automatically adjusted as per the conditions of the coupon. You are eligible to use only one promotional/discount scheme at a time. Discount coupons are irreplaceable if lost or stolen and cannot be sold, refunded, exchanged, transferred, shared, or returned. No reproduction of voucher code is permitted. amgrocerstore reserves the right to verify the coupon and declare it null and void if any duplication or fraudulent activity is suspected. All decisions of amgrocerstore with regards to discount codes and promotional coupons are final.

e. Payment:

All payments are to be made in full and in cash (only in PKR) at the time of delivery.

f. Returns and Refunds:

– Please check all the products’ quality and quantity at the time of delivery. A claim of product quality or quantity won’t be entertained after the stock is delivered.

– We won’t be able to return a product if it’s not up to standard from inside after opening.

– If a product is unopened and if the quality is not up to mark, please return it at the time of delivery; no later claims will be accepted.

– We are not responsible if you don’t like the product and want to return it; we won’t be able to return it until there is some quality issue.

– Fresh Products, i.e., fruits and vegetables, cannot be returned once ordered.

g. Product Availability:

We deal in vendor-based products, so product unavailability and rate fluctuation may occur.

3. Intellectual Property:

All material contained on this website and/or associated with this service is owned by or licensed to amgrocerstore. This material includes, but is not limited to, design, layout, look, appearance, graphics, and contents. Reproduction of any of the same in any form is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.

The trademarks “amgrocerstore” or any other trademarks associated with this service are the intellectual property of amgrocerstore exclusively unless stated otherwise. The trademarks appearing on the third party’s products which are being displayed and offered to be sold/supplied through this website are believed to be the property of the manufacturers/suppliers of such goods or licensed to them or they have authorizations from the owners of such trademarks, and amgrocerstore does not take any responsibility or liability for any claim in respect of any use or misuse of such trademarks.

4. Delivery Information:

We are delivering all over Pakistan. amgrocerstore delivers seven days a week between 10:00 am to 9:00 pm during the time slot selected by you, which is made available on a first-come, first-served basis.

Delivery charges are Rs 100. However, for express delivery within 120 minutes, Rs. 200 will be charged. For deliveries outside Karachi, an additional amount will be charged according to the volumetric weight of the items. The prices mentioned on the website are the final prices. However, if no one is available at the specified address at the time of delivery, we will reschedule the delivery and a fee of Rs. 50 will be charged for the second attempt of delivery for deliveries in Karachi.

The delivery date and slot can be changed by contacting our customer service team on (021) 3456789 or emailing us at customerservice@amgrocerstore.pk. If the order timing is changed once the order is dispatched, a fee of Rs. 50 will be added to the bill for all orders within Karachi.

5. DISCLAIMER:

EXCEPT AS OTHERWISE EXPRESSLY STATED WITH RESPECT TO THE PRODUCTS WE SUPPLY, ALL CONTENTS ON OUR WEBSITE ARE OFFERED ON AN “AS IS” BASIS WITHOUT ANY WARRANTY WHATSOEVER, EITHER EXPRESS OR IMPLIED. amgrocerstore MAKES NO REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OF THE PRODUCTS FOR A PARTICULAR PURPOSE. amgrocerstore DOES NOT GUARANTEE THE FUNCTIONS CONTAINED ON THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THIS WEBSITE OR ITS SERVER WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR DEFECTS WILL BE CORRECTED EVEN IF amgrocerstore IS AWARE OF THEM.

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