Shop with Confidence at amgrocerstore
Shop at amgrocerstore with the assurance that if you are not completely satisfied with your purchase, we will provide you with an exchange, replacement, or repair within the guidelines outlined below. This policy applies to all purchases made at amgrocerstore online. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Exchanges will only be facilitated for goods purchased through amgrocerstore.com.
Exchange/Replacement Policy
Please note that all exchanges or repair requests must be accompanied by any of the following Proof of Purchase:
– Original receipt must be provided for exchange/replacement.
– Items must be returned in the original manufacturer’s packaging, with all price tags attached.
– Exchange and Replacement will be accepted within seven days.
– In case of item return, only store credit will be provided.
– If any product to be exchanged is not currently in stock, it cannot be credited.
– We reserve the right to reject exchange or return requests.
– Refunds will be processed within 14 days.
No claims shall be entertained if:
– Claims of exchange/replacement of products bought on the website and mobile application will not be catered at any physical store of amgrocerstore in any city.
– Products purchased from amgrocerstore stores will not be entertained at our online store in any way (Exchange or Replacement).
– No claims will be accepted on products that have been previously replaced or exchanged.
– If a product is damaged by the consumer, it will not be exchanged or replaced.
– Any product that comes back without a receipt will be refused.
– Exchange request is made outside the specified time frame.
– Any consumable item which has been used.
– Products with tampered or missing serial numbers.
– Items that are returned without original packaging or accessories.
– Goods & items purchased on sale or other promotions are not eligible for replacement & exchange, unless you have received damaged goods.
– Custom-made or altered items. Any personalized products will not be exchanged or catered.
– No returns on online store credit.
You can return a product within 7 days from the date you purchased it, except for Fresh, Ultra Fresh, and Frozen items (Terms and Conditions apply).
Complaints
For any complaints or queries regarding this website and mobile application, our products, or services, you can contact us at 042-565657 or email us at info@amgrocerstore.pk. We will strive to respond to your complaints or queries within 7 days of receipt. In case of a complaint regarding any defective or incorrect product, you must provide proper and complete evidence of receiving an incorrect or defective product, such as receipts, pictures, and videos.
